So, we had a flood from our toilet which impacted several areas of our house upstairs and downstairs. I was in a bit of a tizzy but the Juvenaire team contacted me very quickly after I made a claim with my insurer. From the very first conversation with the helpful Juvenaire staff, I was confident that our damage would be managed efficiently and professionally. I was provided with timeframes for visits and Ryan and the other lads who managed the recovery were super friendly, knowledgeable and totally committed to first rate customer service. Juvenaire I couldn’t be happier, thanks so much for your care, expert service and advice – 10 out of 10 team!
– Lizz & Stephen
Tyler that came was wonderful and explained everything. Tyler and Nick were very polite, very professional and wonderful to deal with. Tyler was extremely careful when putting equipment in my home. In a stressful situation they were a pleasure to deal with.
Geoff was very polite and explained everything to me as I was confused about the process for the claim.
Mathew was great and on time, explained the process.
Tyler was very helpful and very thorough.
Mat was amazing, he worked really hard to get my home “normal” as possible. He explained the entire procedure and why he was doing what he was doing. It was fantastic unlike the other trades I have already dealt with, they just come and go.
Technicians were all very polite, and always did what they said they were going to do. Always wiped their feet before coming into home too.
Oh Tony he’s awesome, I bloody love him.
Abbie was brilliant, very happy with the service
Mat was wonderful, he knew his job and explained the process. He made an awful experience good as he was very calming and not intrusive at all. Thank you! Mat was tremendous. Here we were with our downstairs flooded, Mat arrived and knew what had to be done and started checking and tracking where the water had spread under our floating timber floor and into cupboards. When you have strangers in your house it is so much better when they have a great attitude and enjoy their job.
Gary was amazing, he explained everything. He was always happy and cheerful and on time. I liked the fact that the one technician helped me through the entire process.
Very impressed, all Juvenaire boys were very polite and easy to deal with.
Your company was sent by our insurance company to clean our house after we had a car fire in our driveway, I would just like to say thank you very much for your hard work especially Maurice, your company is very good at what you do & your workers are great at their job, I would recommend your company to anyone, once again THANK YOU.
Juvenaire was great and Abbie was AMAZING. Was always onto it and so was the Project Manager he was very patient with me. Your technicians are just lovely as well. I’m very happy.
Special mention to the three men who packed items they were very careful and also to the techs who monitored the drying.
I would like to pass on a huge thank you to your technician for everything he has done for my claim. I am very happy with the service Juvenaire has provided.
I appreciated everything that Tony has done for me as he made me feel calm during the whole process. He listened and explained everything clearly so I understood. You are incredibly lucky to have Tony on your team. Tony was fantastic.
Service was efficient and effective, Nick was fabulous, explained who he was and what he was doing thoroughly, I was very impressed.
Very impressed with Geoff, he did a very good job.
I was very pleased with the Supervisor, he was great. Everyone who attended was really good.
I was impressed with Juvenaire’s service. Juvenaire were Amazing – helpful and pleasant to deal with. Professional. Realist. And very understanding of the impact the disaster had on me.
Perfectly happy. Technician Mat was friendly and polite.
Gary has great banter, is a people person and was reliable and looked after us well.
Well above expectations – were on time, friendly and helpful.
Technician was fantastic and I am grateful for everything he’s done.
The lady was very thorough with explaining everything and picked up on things other people had missed.
Juvenaire did really well actually, you were above that. We had a big wasp nest and were not sure how we would remove them, but before we could get anyone, your girl in the office organised for it to be removed for us. It was awesome thank you so much for your service.
Tyler was always very polite, very informative and very professional and is a lovely young man. I would also like to add that working with Tyler, the communication has always been so helpful. It is also appreciated. Thank you and keep up the good work.
Mat was lovely, thorough and dedicated. I am appreciative that he spent the time listening to my concerns with the room and moisture that was missed. Mat is an asset to the team and I can see that he is dedicated to his job.
I would like to compliment the amazing work Tyler and Makayla have done. You have gone above and beyond and made the process as easy as possible.
Technician who has been attending the property from Juvenaire has been extremely caring, thorough and professional throughout the whole process and took the time to explain things to me. Jake has made the claims processes a lot less stressful for me and has been a delight to deal with.
Nick was polite, did a great job and has made me feel a lot more at ease with the whole claim process and what needs to happen next. I am very impressed dealing with Juvenaire and give the company great compliments.
In a society that is all to ready to complain about bad service, I consider it highly important to applaud the provision of fantastic service. For this reason, I am writing to provide a formal compliment for the amazing service I am receiving from Juvenaire.
This is the second claim that Juvenaire have been engaged on to address inadequate service provided by initial alternate restorers on your panel. I can confidently state that if the unfortunate occurrence arises of a future claim needing a restorer, that I will be insisting you engage Juvenaire from the get-go.
The most impressive aspect of Juvenaire is that Juvenaire do not engage sub-contractors; both of your other panel restorers sub-contracted their work orders which saw loss of accountability and lack of clear communication. Juvenaire take pride in delivering superb customer service, that both safeguards the appropriate application of the insurance policy and emphasises caring support to the homeowner whom has suffered the claimable loss.
I am immensely appreciative to Juvenaire’s Project Manager for his continued wonderful professionalism and good humour. His approach to handling what is such a distressing and saddening loss is a breath of fresh air that is truly appreciated. The level of service that he ensures he delivers, as well as him inspiring and motivating his staff to immolate such behaviour, is admirable.
I have, and will continue to, sing the praises of Juvenaire to my family, friends, colleagues and to all whom I chat about my claims experience with. Juvenaire genuinely embody their slogan of being the trusted name in restoration.
Your technician is absolutely wonderful, well presented and just gets the job done, he was so quick and helpful.
Gosh the two guys were lovely and when you are dealing with something so stressful it really is nice to have tradesman that gives you five seconds of their time to explain what is happening.
I would like to commend Wayne on his conduct while attending to my property.
Gary was exceptional, most helpful and gave me so much information as I do not understand this process at all it is the first time it has happened, I really appreciate him driving down from the Sunshine Coast to help me and the electrician that attended also commented to the insured about a good job that Gary did and how he was persistent with setting up gear even though the power kept tripping.
You have lovely and great technicians.
Extremely happy with everything that Juvenaire has provided and also would like to pass on a commendation to Abbie from administration for her phone mannerism and making everything so easy.
I am completely blown away by Juvenaire’s customer service, from dealing with Abbie on the phone to the technicians. You all have been absolutely brilliant. I cannot praise Juvenaire enough. I have passed on these comments to my insurance company as well.
Thank you very much for all that you have done, Juvenaire has been excellent to deal with and your communication on what was happening was fantastic. I would pick Juvenaire every time.
My Perth team and I are very impressed with the way the Juvenaire team, have handled Townsville jobs. If there is ever a problem, I know Juvenaire will sort it out.
Words cannot express enough our gratitude and sincere thanks to two amazing guys, Juvenaire Team Members, from Stayplton, taking great care of our Varsity Lakes water soaked Villa this week. Restoring promptly, accurately and efficiently in friendly and pleasant disposition. Well done and thumbs up!
– Hedy & Chris
I have been in and out of the hospital and not well. I was at my wits end with everything regarding the house repairs. Keith on arrival saw that I was very upset and in tears. The bin man had not emptied my bin properly so Keith emptied and washed it out for me. He managed to calm me down and make me feel a bit better.
Words cannot express our thanks and gratitude to you for helping us restore our badly water damaged home and especially through the insurance claim process. Our house repairs are still ongoing but we are almost there and have managed to move back in with a few weeks to spare before our baby arrives. Your support, empathy and gratitude during those initial traumatic days/weeks meant a lot to us.
– Nish & Gaya
Very considerate and polite staff, very courteous took their time to explain everything to us. Always on time and did a great job, no complaints.
Lads were very well mannered, helpful, professional. Explained everything in detail. At the age of 70 I now know how to work the air blower thing. You did work for me back in 2015 and just like back then you were excellent. Your management is very lucky to have such well-mannered helpful young lads. I would have you back there any day and will also recommend Juvenaire to everyone.
I wish to endorse in writing the gratitude my husband and I have experienced with your Team of Employees here on the Sunshine Coast recently; from the initial telephone contact speaking with the receptionist. Please extend our appreciation to a great team with obviously good leadership example.
Dedication, commitment and customer courtesy – professional ethos in every respect – teamwork, leadership & personal grooming – courtesy & standards. We would certainly have no hesitation in recommending your company.
– Ivy & Graham
Thank you for your prompt response in getting the job completed over the weekend. Your service was outstanding. This meant a great deal to the family members at the affected property. It’s comforting to know that we have committed, like-minded contractors working with us and I cannot thank you and your teams enough.
Maurrie was a huge help in not only assuring me my items will be safe for my children but also helpful in explaining the overall process as we have never been through this process before. He made me feel comfortable and assured me when I was unsure. Thank you for sending a very nice man to help us in this tricky time.
We could not be more impressed with the service provided to date. Maurrie has treated our property and ourselves with respect and has been very informative and efficient. We would highly recommend their services to anyone.
– Grant & Ann
Fantastic Help! Thank you Richard, you made this disaster bearable. We really appreciate the prompt efficient service, Richard has been absolutely wonderful!! Very professional. Thanks for your help Juvenaire!
Extremely impressed with the technicians in a circumstance we were in. It was nice to have been sent out caring staff.
Absolutely amazing, very impressed that they were always on time. They were the 1st trades ever that arrived on site when they said they would.
They made me very comfortable when I was upset about everything.
Juvenaire were outstanding. We live outside Toowoomba on a rural property and getting water in your house after a storm is never a pleasant experience, but they made the experience so much easier. From the time I rang them to arrange the job, to the time the job was completed the staff was extremely helpful. Technician was on-site within a couple of hours of me ringing them and had started the clean-up. He also recommended that we get an electrician on site to check some power points, which he also arranged. Receptionist rang me the next day to say she had contacted the insurance company and everything was in place with them. Gavin has so much experience I would highly recommend Juvenaire to anyone.
Staff from Juvenaire have been excellent in explaining the action taken and in their customer service skills. Phone contact has always been made. Congratulations to your staff.
Very very impressed, all boys were very helpful, understanding and compassionate throughout the whole process. Very thankful.
Very good to deal with. All very well explained.
I have been very impressed with all areas of service i.e. phone call etc. Technician was very helpful, took time to inform us of all processes to be done and when they were to be done. Would highly recommend!
Service from Juvenaire staff has been prompt on time and excellent in all aspects.
Thank you very much to all the staff at Juvenaire, that have assisted us with our house clean through our insurance company. Your staff have been courteous, supportive and understanding through this lengthy process.