In a society that is all to ready to complain about bad service, I consider it highly important to applaud the provision of fantastic service. For this reason, I am writing to provide a formal compliment for the amazing service I am receiving from Juvenaire.
This is the second claim that Juvenaire have been engaged on to address inadequate service provided by initial alternate restorers on your panel. I can confidently state that if the unfortunate occurrence arises of a future claim needing a restorer, that I will be insisting you engage Juvenaire from the get-go.
The most impressive aspect of Juvenaire is that Juvenaire do not engage sub-contractors; both of your other panel restorers sub-contracted their work orders which saw loss of accountability and lack of clear communication. Juvenaire take pride in delivering superb customer service, that both safeguards the appropriate application of the insurance policy and emphasises caring support to the homeowner whom has suffered the claimable loss.
I am immensely appreciative to Juvenaire’s Project Manager, Guy, for his continued wonderful professionalism and good humour. Guy’s approach to handling what is such a distressing and saddening loss is a breath of fresh air that is truly appreciated. The level of service that Guy ensures he delivers, as well as him inspiring and motivating his staff to immolate such behaviour, is admirable.
I have, and will continue to, sing the praises of Juvenaire to my family, friends, colleagues and to all whom I chat about my claims experience with. Juvenaire genuinely embody their slogan of being the trusted name in restoration.
Lee is absolutely wonderful, well presented and just gets the job done, he was so quick and helpful.
Gosh the 2 guys (Mick and Rob) were lovely and when you are dealing with something so stressful it really is nice to have tradesman that gives you 5 seconds of their time to explain what is happening.
I would like to commend Wayne on his conduct while attending to my property.
Gary was exceptional, most helpful and gave me so much information as I do not understand this process at all it is the first time it has happened, I really appreciate him driving down from the Sunshine Coast to help me and the electrician that attended also commented to the insured about a good job that Gary did and how he was persistent with setting up gear even though the power kept tripping.
Mick is lovely and a great technician.
Extremely happy with everything that Juvenaire has provided and also would like to pass on a commendation to Abbie from administration for her phone mannerism and making everything so easy.
I am completely blown away by Juvenaire’s customer service, from dealing with Abbie on the phone to the technicians. You all have been absolutely brilliant. I cannot praise Juvenaire enough. I have passed on these comments to my insurance company as well.
Thank you very much for all that you have done, Juvenaire has been excellent to deal with and your communication on what was happening was fantastic. I would pick Juvenaire every time.
My Perth team and I are very impressed with the way the Juvenaire team, Kathryn, and Guy have handled Townsville jobs. If there is ever a problem, I know Juvenaire will sort it out.
Words cannot express enough our gratitude and sincere thanks to two amazing guys, Juvenaire Team Members Lee and Stuart, from Stayplton, taking great care of our Varsity Lakes water soaked Villa this week. Restoring promptly, accurately and efficiently in friendly and pleasant disposition. Well done and thumbs up Lee and Stuart!
– Hedy & Chris
I have been in and out of the hospital and not well. I was at my wits end with everything regarding the house repairs. Keith on arrival saw that I was very upset and in tears. The bin man had not emptied my bin properly so Keith emptied and washed it out for me. He managed to calm me down and make me feel a bit better.
Words cannot express our thanks and gratitude to you for helping us restore our badly water damaged home and especially through the insurance claim process. Our house repairs are still ongoing but we are almost there and have managed to move back in with a few weeks to spare before our baby arrives. Your support, empathy and gratitude during those initial traumatic days/weeks meant a lot to us.
– Nish & Gaya
Very considerate and polite staff, Shane was very courteous took his time to explain everything to us. Always on time and did a great job, no complaints.
Lads were very well mannered, helpful, professional. Explained everything in detail. At the age of 70 I now know how to work the air blower thing. You did work for me back in 2015 and just like back then you were excellent. Your management is very lucky to have such well-mannered helpful young lads. I would have you back there any day and will also recommend Juvenaire to everyone.
I wish to endorse in writing the gratitude my husband and I have experienced with your Team of Employees here on the Sunshine Coast recently; from the initial telephone contact speaking with Katie. Please extend our appreciation to – Shane, Joel, Jess & Matt, a great team with obviously good leadership example.
Dedication, commitment and customer courtesy – professional ethos in every respect – teamwork, leadership & personal grooming – courtesy & standards. We would certainly have no hesitation in recommending your company.
– Ivy & Graham
Flynn and David, thank you for your prompt response in getting the job completed over the weekend. Your service was outstanding. This meant a great deal to the family members at the affected property. It’s comforting to know that we have committed, like-minded contractors working with us and I cannot thank you and your teams enough.
Maurrie was a huge help in not only assuring me my items will be safe for my children but also helpful in explaining the overall process as we have never been through this process before. He made me feel comfortable and assured me when I was unsure. Thank you Dave for sending a very nice man to help us in this tricky time.
We could not be more impressed with the service provided to date. Maurrie has treated our property and ourselves with respect and has been very informative and efficient. We would highly recommend their services to anyone.
– Grant & Ann
Fantastic Help! Thank you Richard, you made this disaster bearable. We really appreciate the prompt efficient service, Richard has been absolutely wonderful!! Very professional. Thanks for your help Juvenaire!
Extremely impressed with the technicians in a circumstance we were in. It was nice to have been sent out caring staff.
Absolutely amazing, very impressed that they were always on time. They were the 1st trades ever that arrived on site when they said they would.
They made me very comfortable when I was upset about everything.
Gavin and Belinda from Juvenaire Toowoomba were outstanding. We live outside Toowoomba on a rural property and getting water in your house after a storm is never a pleasant experience, but they made the experience so much easier. From the time I rang them to arrange the job, to the time the job was completed they were both extremely helpful. Gavin was on-site within a couple of hours of me ringing them and had started the clean-up. He also recommended that we get an electrician on site to check some power points, which he also arranged. Belinda rang me the next day to say she had contacted the insurance company and everything was in place with them. Gavin has so much experience I would highly recommend Juvenaire to anyone.
Staff from Juvenaire have been excellent in explaining the action taken and in their customer service skills. Phone contact has always been made. Congratulations to your staff.
Very very impressed, all boys were very helpful, understanding and compassionate throughout the whole process. Very thankful.
Very good to deal with. All very well explained.
I have been very impressed with all areas of service i.e. phone call etc. Lee was very helpful, took time to inform us of all processes to be done and when they were to be done. Would highly recommend!
Service from Juvenaire staff has been prompt on time and excellent in all aspects.
Thank you very much to all the staff at Juvenaire, that have assisted us with our house clean through RACQ. Your staff have been courteous, supportive and understanding through this lengthy process.