Meet The Team

Meet the Juvenaire team. Over 30 years in the restoration industry, Juvenaire are recognised as one of the leading independent disaster recovery, restoration and cleaning, management companies in Queensland.

Steve Thornton-Smith

Founder & CEO

The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland.

Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies:

Organic growth

Investment in staff development

Innovation, with the best methods and equipment to do the job

Maintain high standards and above all,

Customer satisfaction

Owing to years of hands on experience, Steve is recognised as an expert in the restoration industry. This coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration

E:  Steve@juvenaire.com.au

Trudy Tangata

Office Manager

Trudy has been working with Juvenaire for over six years as the Accounts Manager, bringing with her over 15 years experience in the accounting industry.

A key facilitator in creating new internal processes and implementing systems at Juvenaire. Trudy is also very passionate about quality assurance and is driven to achieve both external and internal set KPI’s.

As Trudy brings a high level of efficiency to the company and is the vital link between staff members and upper management, she has now progressed into a role that provides assistance to the General Manager.

ETrudy@juvenaire.com.au

Richard Squire

Operations Manager

Richard has been working with Juvenaire for over 5 years as a technician. Owing to his leadership skills and experience, Richard has progressed within the company to Project Manager and  Operations Manager.

Richard has ability to efficiently oversee projects to completion. Having had hands-on experience restoring properties at both the residential and commercial level, Richard provides critical mentorship, direction and training required for technicians to meet Juvenaire’s quality and safety standards.

ERichard@juvenaire.com.au

Charina McDonald

Project Manager

Charina joined Juvenaire with prior experience in the building industry, having run her own successful business. She initially joined the accounts team and with her eagerness to learn, she took on the challenge to join the project management team.

Charina continues to grow in her new role as a Project Manager. Owing to her knowledge of the building industry and by assuring quality, safety and efficiency, Charina is able to provide the knowledge and expertise to her team. This enables Juvenaire to its see every project to successful completion.

E: Charina@juvenaire.com.au

Accounts Team

Fiona Verrall & Danijela Sabelja

An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward.

Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. Accordingly, in conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities.

EAccounts@juvenaire.com.au

Warehouse

Matt Delgleish, Rob Scholz & Darryl Delaney

The Warehouse crew runs a tight ship, ensuring the company maintains a high level of operation and safety. In particular, includes; equipment rotation, test and tag, chemical dilution and despensing, vehicle fleet maintenance, inventory stock management, contents storage and much more.

EAccounts@juvenaire.com.au

Peter Cooper

General Manager

Peter has been part of the senior management team at Juvenaire for over 15 years. As the General Manager, Peter manages the day to day operations of the business. He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company.

Peter also brings to Juvenaire the management experience and expertise that assures a high quality of customer service. This is seen through the implementation of policies, procedures and training provided to management and technicians.

His ability to lead and manage has led to the establishment of a strong and highly qualified team of technicians. Capable of restoring and remediating residential and commercial buildings affected by any disaster.

 

E: Peter@juvenaire.com.au

Chris Bowd

Business Development Manager

Chris has joined the team with over 25 years experience in mould remediation and Project Management. Chris is IICRC Certified in Water Damage Restoration and Applied Microbial Remediation. He is also NADCA Certified as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator.

With 15 years experience in Business Development, Chris will expand our restoration services and expertise to enable further growth and client care. His ability and experience in managing large commercial projects and specialist services will provide additional support and mentoring to Juvenaire’s experienced team.

With the largest stock of equipment and experienced technicians in Queensland, Chris will be able to provide 24 hours a day, 7 days a week response to the largest Commercial Restoration Projects.

EChris@juvenaire.com.au

Nick Heyes

Sunshine Coast Area Manager

Prior to working with Juvenaire, Nick worked in professional carpet cleaning for over four years. Nick then worked for two years in restoration. Nick joined Juvenaire over 7 years ago as a technician. Owing to his dedication and advanced restoration skills, was promoted to the position of Project Manager. Nick operates and manages the Sunshine Coast office.

With the region experiencing numerous weather events, Nick has the ability to efficiently manage a large volume of projects. Nick has been instrumental in his leadership role, providing technicians with the critical mentorship required to manage projects in all areas of Juvenaire’s specialist services.

E: Nick@juvenaire.com.au

Claims & Admin Team

Kayte County, Samantha Kuskopf, Alycia Cosgrove, Chloe Meyer, Bianca Johnson & Saphiyah Palmer.

The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and additionally overseeing the efficiency of each claim. The claims department team is critical to Juvenaire’s operations.

From reception to claims and administration support, the team negotiates with clients, technicians and the accounts department. This enables Juvnenaire to see each project to successful completion. Hence, are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.

EClaims@juvenaire.com.au 

Marketing & Design

Chris Bowd & Kieren Magey

Working closely with the CEO, the marketing and sales team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website, brochures, fleet wraps and content management.

The sales representative assists with making connections with new clients and the duo are continuously adding value to the company’s brand recognition efforts.

EMarketing@juvenaire.com.au

Steve Thornton-Smith

Founder & CEO

The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland.

Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies:

Organic growth

Investment in staff development

Innovation, with the best methods and equipment to do the job

Maintain high standards and above all,

Customer satisfaction

Owing to years of hands on experience, Steve is recognised as an expert in the restoration industry. This coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration.

E:  Steve@juvenaire.com.au

Peter Cooper

General Manager

Peter has been part of the senior management team at Juvenaire for over 15 years. As the General Manager, Peter manages the day to day operations of the business. He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company.

Peter also brings to Juvenaire the management experience and expertise that assures a high quality of customer service. This is seen through the implementation of policies, procedures and training provided to management and technicians.

His ability to lead and manage has led to the establishment of a strong and highly qualified team of technicians. Capable of restoring and remediating residential and commercial buildings affected by any disaster.

E: Peter@juvenaire.com.au

Trudy Tangata

Office Manager

Trudy has been working with Juvenaire for over six years as the Accounts Manager, bringing with her over 15 years experience in the accounting industry.

A key facilitator in creating new internal processes and implementing systems at Juvenaire. Trudy is also very passionate about quality assurance and is driven to achieve both external and internal set KPI’s.

As Trudy brings a high level of efficiency to the company and is the vital link between staff members and upper management, she has now progressed into a role that provides assistance to the General Manager.

ETrudy@juvenaire.com.au

Chris Bowd

Business Development Manager

Chris has joined the team with over 25 years experience in mould remediation and Project Management. Chris is IICRC Certified in Water Damage Restoration and Applied Microbial Remediation. He is also NADCA Certified as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator.

With 15 years experience in Business Development, Chris will expand our restoration services and expertise to enable further growth and client care. His ability and experience in managing large commercial projects and specialist services will provide additional support and mentoring to Juvenaire’s experienced team.

With the largest stock of equipment and experienced technicians in Queensland, Chris will be able to provide 24 hours a day, 7 days a week response to the largest Commercial Restoration Projects.

EChris@juvenaire.com.au

Richard Squire

Operations Manager

Richard has been working with Juvenaire for over 5 years as a technician. Owing to his leadership skills and experience, Richard has progressed within the company to Project Manager and  Operations Manager.

Richard has ability to efficiently oversee projects to completion. Having had hands-on experience restoring properties at both the residential and commercial level, Richard provides critical mentorship, direction and training required for technicians to meet Juvenaire’s quality and safety standards.

ERichard@juvenaire.com.au

Nick Heyes

Sunshine Coast Area Manager

Prior to working with Juvenaire, Nick worked in professional carpet cleaning for over four years. Nick then worked for two years in restoration. Nick joined Juvenaire over 7 years ago as a technician. Owing to his dedication and advanced restoration skills, was promoted to the position of Project Manager. Nick operates and manages the Sunshine Coast office.

With the region experiencing numerous weather events, Nick has the ability to efficiently manage a large volume of projects. Nick has been instrumental in his leadership role, providing technicians with the critical mentorship required to manage projects in all areas of Juvenaire’s specialist services.

E: Nick@juvenaire.com.au

Charina McDonald

Project Manager

Charina joined Juvenaire with prior experience in the building industry, having run her own successful business. She initially joined the accounts team and with her eagerness to learn, she took on the challenge to join the project management team.

Charina continues to grow in her new role as a Project Manager. Owing to her knowledge of the building industry and by assuring quality, safety and efficiency, Charina is able to provide the knowledge and expertise to her team. This enables Juvenaire to its see every project to successful completion.

E: Charina@juvenaire.com.au

Accounts Team

Fiona Verrall & Danijela Sabelja

An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward.

Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. Accordingly, in conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities.

EAccounts@juvenaire.com.au

Claims & Admin Team

Kayte County, Samantha Kuskopf, Alycia Cosgrove, Chloe Meyer, Bianca Johnson & Saphiyah Palmer.

The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and additionally overseeing the efficiency of each claim. The claims department team is critical to Juvenaire’s operations.

From reception to claims and administration support, the team negotiates with clients, technicians and the accounts department. This enables Juvnenaire to see each project to successful completion. Hence, are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.

EClaims@juvenaire.com.au 

Marketing & Design

Chris Bowd & Kieren Magey

Working closely with the CEO, the marketing and sales team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website, brochures, fleet wraps and content management.

The sales representative assists with making connections with new clients and the duo are continuously adding value to the company’s brand recognition efforts.

EMarketing@juvenaire.com.au

Warehouse

Matt Delgleish, Rob Scholz & Darryl Delaney

The Warehouse crew runs a tight ship, ensuring the company maintains a high level of operation and safety. In particular, includes; equipment rotation, test and tag, chemical dilution and despensing, vehicle fleet maintenance, inventory stock management, contents storage and much more.

EAccounts@juvenaire.com.au

For any further information about our services please contact us here