Steve Thornton-Smith – Founder & CEO
The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland. Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies – grow organically, invest in staff development, use the best methods and equipment to do the job, maintain high standards and above all, deliver to the satisfaction of the customer. Steve is recognised as an expert in the restoration industry. He has achieved this status from years of hands on experience coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration.
Peter Cooper – General Manager
Peter has been part of the senior management team at Juvenaire for over 15 years. As the General Manager, Peter manages the day to day operations of the business. He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company. Peter brings to the Juvenaire team the management experience and expertise that assures a quality of service to the customer at all times. This is seen through the implementation of policies, procedures and training provided to management and technicians. His ability to lead and manage has led to the establishment of a strong and highly qualified team of technicians capable of restoring and remediating residential and commercial buildings affected by any disaster.
Tony Rigg – Project Manager
After successfully running his own restoration company in Rockhampton, and working with Juvenaire as a sub-contractor for the past 15 years, Tony joined Juvenaire as a Project Manager. With his extensive knowledge of the restoration process and owing to his experience of running his own restoration company, Tony brings more than just technical experience to the team. His vast experience in the carpet cleaning industry, working at an advanced restoration equipment warehouse and his background in mechanics makes Tony an extremely valuable team member. Tony provides the technical team with critical mentorship that guides each restoration project to successful completion.
Shane Scott – Project Manager
Shane has been with Juvenaire for over a decade and during this time has worked his way up to the role of Project Manager at our Sunshine Coast office. Initially operating from a small office, Shane’s dedication has led to the expansion of the Sunshine Coast division which now employs quite a few technicians and office staff at a state of the art warehouse. The Sunshine Coast experiences a fair few storms during the storm and cyclone season and Shane’s ability to efficiently manage disaster recovery efforts at a large scale during such events is critical to the success of Juvenaire’s operations. Shane’s experience enables him to manage both residential and commercial restoration projects. He also provides mentorship to technicians in all areas of Juvenaire’s specialist services.
Katie Scott – Project Manager
Katie has been working with Juvenaire for over eight years and started off working as a technician assisting with pack outs, general labour and fire restoration. She assisted with a major flooding event the following year before moving into an administrative role. Katie’s initial experience helped grow her skill set over the years. After working as a valuable administration and claims leader at Juvenaire’s Sunshine Coast office for over seven years, she began working closely with the senior project management team. Under their mentorship and guidance, Katie has recently taken up the role of Project Manager at the Sunshine Coast office. Katie has been instrumental in her new leadership role and has helped with the expansion of the Sunshine Coast team to tackle a large volume of claims handled by the Sunshine Coast team – due to the frequent severe weather events in the region.
Richard Squire – Project Manager
Richard has been working with Juvenaire for over five years as a technician. Owing to his leadership skills and experience, he has progressed within the company to the role of a Project Manager. Guided by senior project managers, Richard has developed his management skills in addition to his skills as a technician. Therefore, he has the ability to efficiently oversee projects to completion. Having had hands-on experience restoring properties at both the residential and commercial level, Richard provides critical mentorship and training required for technicians to meet Juvenaire’s quality and safety standards.
Linda Wilson, Samantha Kuskopf, Abbie Allen, Bozenka Hadden & Makayla Brown – Claims Team
The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and overseeing the efficiency of each claim, the team is critical to Juvenaire’s operations. From reception to claims support, the team negotiates with clients, technicians and the accounts department to see each project to successful completion. They are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.
Trudy Tangata, Fiona Verrall and Charina McDonald – Accounts Team
An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward. Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. In conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities on an ongoing basis.
Shivangni Singh and Kieren Magey – Marketing Team
Working closely with the Managing Director, the marketing team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website and content management, the marketing department has a very diverse role in the management of the Juvenaire brand. The creative duo is experienced in digital marketing and graphic designing and are continuously adding value to the company’s brand recognition efforts.