Meet The Team

Meet the Juvenaire team. Over 30 years in the restoration industry, Juvenaire are recognised as one of the leading independent disaster recovery, restoration and cleaning, management companies in Queensland.

Steve Thornton-Smith
Founder & Director

Steve Thornton-Smith is the Founder and Director of Juvenaire Pty Ltd, bringing more than 30 years of experience in the restoration and disaster recovery industry.

Since founding the company in 1991, Steve has grown Juvenaire into one of Queensland’s leading independent restoration businesses through a strong focus on innovation, operational excellence, staff development, and customer service.

Widely respected within the industry, Steve’s extensive practical experience and expertise across all aspects of restoration, decontamination, and disaster recovery continue to guide Juvenaire’s commitment to delivering exceptional outcomes for its clients.

Trudy Tangata
Executive Manager 

Trudy Tangata has been a key member of the Juvenaire team for over 10 years. As Executive Manager, she oversees business operations, claims management, human resources, and Juvenaire’s ISO-certified Quality, Safety, and Environmental management systems. 

Her leadership, operational expertise, and commitment to continuous improvement play a vital role in maintaining compliance, driving operational excellence, and supporting the ongoing growth of the business. 

Fiona Verrall 
Accounts Manager 

Fiona Verrall has been a valued member of the Juvenaire team for over 10 years and is responsible for overseeing the company’s financial administration and accounts operations. 

Known for her professionalism, attention to detail, and commitment to excellence, Fiona plays a key role in supporting the financial stability and ongoing success of the business. 

Richard Squire
Operations & Senior Project Manager 

Richard Squire has progressed through the organisation from Restoration Technician to Operations Manager, bringing extensive hands-on experience in residential, commercial, and complex restoration projects. 

As Operations Manager, Richard leads Juvenaire’s operations and project management teams, ensuring the delivery of high-quality outcomes, operational efficiency, and compliance with the company’s safety and quality standards. 

His leadership, technical expertise, and commitment to excellence play a key role in Juvenaire’s continued success.

Matthew Dalgleish
Warehouse Manager

Matthew brings more than 20 years of hands-on industry experience to the role of Warehouse Manager, including a decade with Juvenaire. A qualified electrical fitter mechanic by trade, he has worked extensively as an electrician and project manager across commercial buildings, high-rises, and high-end residential projects.

In his current role, Matthew oversees the full operation of the warehouse. He manages the company’s restoration equipment and vehicle fleet, coordinates maintenance, handles ordering, and ensures the safe storage and handling of chemicals and machinery. With a strong focus on safety, reliability, and day-to-day efficiency, Matthew plays a key part in keeping operations running smoothly from the ground up.

Chris Bowd
Commercial Project Manager 

Chris Bowd brings over 25 years of experience in restoration, mould remediation, and project management. He holds IICRC certifications in Water Damage Restoration, Fire, Forensics, and Applied Microbial Remediation, and NADCA certifications as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator. 

As Commercial Project Manager, Chris leads large-scale and complex restoration projects, providing specialist expertise, operational leadership, and support to both clients and project teams. His extensive industry experience strengthens Juvenaire’s capability to deliver exceptional outcomes across major commercial and specialist restoration projects.

Charina McDonald 
Project Manager 

Charina McDonald brings over 17 years of experience in the insurance, construction, and restoration industries, specialising in the management of complex and high-risk claims. 

Holding multiple IICRC certifications, Charina combines strong technical expertise with a practical, solutions-focused approach. She works closely with insurers, builders, and property owners to deliver efficient, compliant, and high-quality restoration outcomes.

Nick Heyes 
Sunshine Coast Regional Manager 

Nick Heyes brings over 15 years of experience in the restoration industry and has been a valued member of the Juvenaire team for more than a decade. 

Having progressed from Restoration Technician to Regional Manager, Nick combines extensive hands-on experience with strong operational leadership. He oversees Juvenaire’s Sunshine Coast operations, ensuring the delivery of high-quality restoration services and exceptional outcomes for clients across the region.

Tristan Bowd 
Project Manager 

Tristan Bowd brings over 10 years of experience in the restoration and commercial air-conditioning cleaning industry, having progressed from a remediation technician to Project Manager. 

Holding multiple IICRC certifications, Tristan combines strong technical expertise in restoration, contamination remediation, and commercial HVAC cleaning with practical project management experience. His ability to manage complex projects, coordinate resources, and deliver quality outcomes ensures projects are completed safely, efficiently, and to the highest professional standards. 

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