Steve Thornton-Smith – Founder & CEO
The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland. Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies – grow organically, invest in staff development, use the best methods and equipment to do the job, maintain high standards and above all, deliver to the satisfaction of the customer. Steve is recognised as an expert in the restoration industry. He has achieved this status from years of hands on experience coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration.
Peter Cooper – General Manager
Peter has been part of the senior management team at Juvenaire for over 15 years. As the General Manager, Peter manages the day to day operations of the business. He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company. Peter brings to the Juvenaire team the management experience and expertise that assures a quality of service to the customer at all times. This is seen through the implementation of policies, procedures and training provided to management and technicians. His ability to lead and manage has led to the establishment of a strong and highly qualified team of technicians capable of restoring and remediating residential and commercial buildings affected by any disaster.
Tony Rigg – Project Manager
After successfully running his own restoration company in Rockhampton, and working with Juvenaire as a sub-contractor for the past 15 years, Tony joined Juvenaire as a Project Manager. With his extensive knowledge of the restoration process and owing to his experience of running his own restoration company, Tony brings more than just technical experience to the team. His vast experience in the carpet cleaning industry, working at an advanced restoration equipment warehouse and his background in mechanics makes Tony an extremely valuable team member. Tony provides the technical team with critical mentorship and training that guides each restoration project to successful completion.
Chris Bowd – Business Development Manager
Chris has joined the team with over 25 years experience in mould remediation and Project Management. Chris is IICRC Certified in Water Damage Restoration and Applied Microbial Remediation as well as NADCA Certified as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator. With 15 years experience in Business Development, Chris will be expanding our restoration services and expertise to enable further growth and client care to our Commercial Division. His ability and experience in managing large commercial projects and specialist services will provide additional support and mentoring to Juvenaire’s experienced team. With the largest stock of equipment and experienced technicians in Queensland, Chris will be able to provide 24 hours a day, 7 days a week response to the largest Commercial Restoration Projects.
Richard Squire – Project Manager
Richard has been working with Juvenaire for over five years as a technician. Owing to his leadership skills and experience, he has progressed within the company to the role of a Project Manager. Guided by senior project managers, Richard has developed his management skills in addition to his skills as a technician. Therefore, he has the ability to efficiently oversee projects to completion. Having had hands-on experience restoring properties at both the residential and commercial level, Richard provides critical mentorship and training required for technicians to meet Juvenaire’s quality and safety standards.
Nick Heyes – Project Manager
Prior to working with Juvenaire, Nick worked in professional carpet cleaning for over four years and another two years in restoration. Nick joined Juvenaire over five years ago as a technician and owing to his dedication to the company and advanced restoration skills, Nick has been promoted to the position of Project Manager and operates from the Sunshine Coast office. As the region experiences a fair number of severe weather events during the storm season, Nick has the ability to efficiently manage a large volume of projects. Nick has been instrumental in his new leadership role, providing technicians with the critical mentorship required to manage projects in all areas of Juvenaire’s specialist services.
Charina McDonald – Project Manager
Charina joined Juvenaire with prior experience in the building industry, having run her own successful business. She initially joined the accounts team and with her eagerness to learn, she took on the challenge to join the project management team. Mentored and trained by experienced project managers, Charina continues to grow in her new role as a Project Manager. Owing to her knowledge of the building industry and by assuring quality, safety and efficiency, Charina is able to provide the knowledge and expertise to her team to see every project to successful completion.
Linda Wilson, Samantha Kuskopf, Abbie Allen, Tenae Lanman & Kayte County – Claims & Admin Team
The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and overseeing the efficiency of each claim, the team is critical to Juvenaire’s operations. From reception to claims and administration support, the team negotiates with clients, technicians and the accounts department to see each project to successful completion. They are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.
Trudy Tangata, Fiona Verrall & Catherine Ogilvy – Accounts Team
An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward. Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. In conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities.
Kieren Magey & Alexandra Lowes – Marketing & Sales Team
Working closely with the Managing Director, the marketing and sales team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website and content management, the graphic designer has a very diverse role in the management of the Juvenaire brand. The sales representative assists with making connections with new clients and the duo are continuously adding value to the company’s brand recognition efforts.