Meet The Team
Meet the Juvenaire team. Over 30 years in the restoration industry, Juvenaire are recognised as one of the leading independent disaster recovery, restoration and cleaning, management companies in Queensland.
Steve Thornton-Smith
Founder & Director
The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland.
Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies:
Organic growth
Investment in staff development
Innovation, with the best methods and equipment to do the job
Maintain high standards and above all,
Customer satisfaction
Owing to years of hands on experience, Steve is recognised as an expert in the restoration industry. This coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration
E:Â Â Steve@juvenaire.com.au
Trudy Tangata
Executive Manager
With the General Manager stepping back from his role, Trudy has embraced the vital position of Executive Manager. Her leadership is instrumental in ensuring the seamless continuation of operations while maintaining the company’s high standards during the General Manager’s transition into retirement. Trudy’s unwavering dedication and commitment are driving forces in guiding the team through this important phase, fostering continued development and growth for the company.
Trudy has been a vital part of Juvenaire for over nine years, beginning her journey as the Accounts Manager. With more than nine years of experience in the accounting industry, she brought a wealth of knowledge and expertise to the company.
Trudy has been instrumental in creating new internal processes and implementing efficient systems, playing a key role in streamlining operations. Her passion for quality assurance drives her to consistently meet and exceed both external and internal KPIs, making her an indispensable asset to the team.
Chris Bowd
Commercial Project Manager
Chris has joined the team with over 25 years experience in mould remediation and Project Management. Chris is IICRC Certified in Water Damage Restoration and Applied Microbial Remediation. He is also NADCA Certified as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator.
With 15 years experience in Business Development, Chris will expand our restoration services and expertise to enable further growth and client care. His ability and experience in managing large commercial projects and specialist services will provide additional support and mentoring to Juvenaire’s experienced team.
With the largest stock of equipment and experienced technicians in Queensland, Chris will be able to provide 24 hours a day, 7 days a week response to the largest Commercial Restoration Projects.
Charina McDonald
Project Manager
Charina joined Juvenaire with prior experience in the building industry, having run her own successful business. She initially joined the accounts team and with her eagerness to learn, she took on the challenge to join the project management team.
Charina continues to grow in her new role as a Project Manager. Owing to her knowledge of the building industry and by assuring quality, safety and efficiency, Charina is able to provide the knowledge and expertise to her team. This enables Juvenaire to its see every project to successful completion.
Accounts Team
Fiona Verrall & Danijela Sabelja
An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward.
Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. Accordingly, in conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities.
Warehouse
Matt Dalgleish & Rob Scholz
The Warehouse crew runs a tight ship, ensuring the company maintains a high level of operation and safety. In particular, includes; equipment rotation, test and tag, chemical dilution and despensing, vehicle fleet maintenance, inventory stock management, contents storage and much more.
Peter Cooper
General Manager
Peter, who has been a cornerstone of the company as General Manager for the past 20 years, has recently begun transitioning into a well-deserved retirement.
While he now enjoys a semi-retired role, Peter continues to contribute his expertise and guidance, ensuring a smooth continuation of operations and supporting the team during this transitional period.
He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company.
Peter has brought invaluable management experience and expertise to the team, consistently ensuring the delivery of exceptional service to customers at all times. His dedication and leadership have been instrumental in maintaining the company’s high standards and reputation.
Richard Squire
Operations Manager
Richard began his journey at Juvenaire as a Restoration Technician, where his exceptional leadership skills and experience propelled him to the roles of Senior Project Manager and now Operations Manager. In his current position, Richard has taken on a vital leadership role during the General Manager’s transition into retirement, ensuring the Project Management and Operations Team is well-supported and that Juvenaire’s high standards of quality are upheld.
Richard excels in overseeing projects efficiently and effectively, particularly excelling in managing complex projects thanks to his strong problem-solving abilities and comprehensive operational oversight. With hands-on experience in restoring both residential and commercial properties, he brings invaluable expertise to his role. Richard also plays a crucial role in mentoring, training, and guiding technicians, ensuring they meet Juvenaire’s rigorous quality and safety standards. His dedication and leadership are key to maintaining the company’s reputation for excellence.
Nick Heyes
Sunshine Coast Area Manager
Prior to working with Juvenaire, Nick worked in professional carpet cleaning for over four years. Nick then worked for two years in restoration. Nick joined Juvenaire over 8 years ago as a technician. Owing to his dedication and advanced restoration skills, was promoted to the position of Project Manager. Nick operates and manages the Sunshine Coast office.
With the region experiencing numerous weather events, Nick has the ability to efficiently manage a large volume of projects. Nick has been instrumental in his leadership role, providing technicians with the critical mentorship required to manage projects in all areas of Juvenaire’s specialist services.
Claims & Admin Team
Kayte County, Samantha Kuskopf, Alycia Cosgrove, Chloe Meyer & Danielle Tunnicliffe.
The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and additionally overseeing the efficiency of each claim. The claims department team is critical to Juvenaire’s operations.
From reception to claims and administration support, the team negotiates with clients, technicians and the accounts department. This enables Juvnenaire to see each project to successful completion. Hence, are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.
Marketing & Design
Chris Bowd & Kieren Magey
Working closely with the CEO, the marketing and sales team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website, brochures, fleet wraps and content management.
The sales representative assists with making connections with new clients and the duo are continuously adding value to the company’s brand recognition efforts.
Steve Thornton-Smith
Founder & Director
The founder and CEO of Juvenaire, Steve has been in the restoration business for over 25 years. Steve has developed the business from a small enterprise to the leading independent restoration company in Queensland.
Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies:
Organic growth
Investment in staff development
Innovation, with the best methods and equipment to do the job
Maintain high standards and above all,
Customer satisfaction
Owing to years of hands on experience, Steve is recognised as an expert in the restoration industry. This coupled with his depth of knowledge acquired through research and practical application across all areas of disaster recovery and restoration
E:Â Â Steve@juvenaire.com.au
Peter Cooper
General Manager
Peter, who has been a cornerstone of the company as General Manager for the past 20 years, has recently begun transitioning into a well-deserved retirement.
While he now enjoys a semi-retired role, Peter continues to contribute his expertise and guidance, ensuring a smooth continuation of operations and supporting the team during this transitional period.
He has overseen the company expand its services and increase its annual turnover significantly, making Juvenaire Queensland’s premier restoration company.
Peter has brought invaluable management experience and expertise to the team, consistently ensuring the delivery of exceptional service to customers at all times. His dedication and leadership have been instrumental in maintaining the company’s high standards and reputation.
Trudy Tangata
Executive Manager
With the General Manager stepping back from his role, Trudy has embraced the vital position of Executive Manager. Her leadership is instrumental in ensuring the seamless continuation of operations while maintaining the company’s high standards during the General Manager’s transition into retirement. Trudy’s unwavering dedication and commitment are driving forces in guiding the team through this important phase, fostering continued development and growth for the company.
Trudy has been a vital part of Juvenaire for over nine years, beginning her journey as the Accounts Manager. With more than nine years of experience in the accounting industry, she brought a wealth of knowledge and expertise to the company.
Trudy has been instrumental in creating new internal processes and implementing efficient systems, playing a key role in streamlining operations. Her passion for quality assurance drives her to consistently meet and exceed both external and internal KPIs, making her an indispensable asset to the team.
Richard Squire
Operations Manager
Richard began his journey at Juvenaire as a Restoration Technician, where his exceptional leadership skills and experience propelled him to the roles of Senior Project Manager and now Operations Manager. In his current position, Richard has taken on a vital leadership role during the General Manager’s transition into retirement, ensuring the Project Management and Operations Team is well-supported and that Juvenaire’s high standards of quality are upheld.
Richard excels in overseeing projects efficiently and effectively, particularly excelling in managing complex projects thanks to his strong problem-solving abilities and comprehensive operational oversight. With hands-on experience in restoring both residential and commercial properties, he brings invaluable expertise to his role. Richard also plays a crucial role in mentoring, training, and guiding technicians, ensuring they meet Juvenaire’s rigorous quality and safety standards. His dedication and leadership are key to maintaining the company’s reputation for excellence.
Chris Bowd
Commercial Project Manager
Chris has joined the team with over 25 years experience in mould remediation and Project Management. Chris is IICRC Certified in Water Damage Restoration and Applied Microbial Remediation. He is also NADCA Certified as an Air Systems Cleaning Specialist and Ventilation System Mould Remediator.
With 15 years experience in Business Development, Chris will expand our restoration services and expertise to enable further growth and client care. His ability and experience in managing large commercial projects and specialist services will provide additional support and mentoring to Juvenaire’s experienced team.
With the largest stock of equipment and experienced technicians in Queensland, Chris will be able to provide 24 hours a day, 7 days a week response to the largest Commercial Restoration Projects.
Nick Heyes
Sunshine Coast Area Manager
Prior to working with Juvenaire, Nick worked in professional carpet cleaning for over four years. Nick then worked for two years in restoration. Nick joined Juvenaire over 8 years ago as a technician. Owing to his dedication and advanced restoration skills, was promoted to the position of Project Manager. Nick operates and manages the Sunshine Coast office.
With the region experiencing numerous weather events, Nick has the ability to efficiently manage a large volume of projects. Nick has been instrumental in his leadership role, providing technicians with the critical mentorship required to manage projects in all areas of Juvenaire’s specialist services.
Charina McDonald
Project Manager
Charina joined Juvenaire with prior experience in the building industry, having run her own successful business. She initially joined the accounts team and with her eagerness to learn, she took on the challenge to join the project management team.
Charina continues to grow in her new role as a Project Manager. Owing to her knowledge of the building industry and by assuring quality, safety and efficiency, Charina is able to provide the knowledge and expertise to her team. This enables Juvenaire to its see every project to successful completion.
Accounts Team
Fiona Verrall & Danijela Sabelja
An essential department of the company, our accounts team takes care of more than just the numbers for Juvenaire. From invoicing through to auditing, they operate as the finance team with efficiency, dedication and a high level of proficiency. The team manages a large number of claims among other accounting duties to keep the business moving forward.
Working with the General Manager and the Managing Director, the team develops all accounting policies and procedures within Juvenaire. Accordingly, in conjunction with the daily accounting procedures, the team’s role is to identify the efficiency and effectiveness of Juvenaire’s business activities.
Claims & Admin Team
Kayte County, Samantha Kuskopf, Alycia Cosgrove, Chloe Meyer & Danielle Tunnicliffe.
The claims department provides essential systematic support to all areas of the business. Delivering our most essential aspect of customer service and additionally overseeing the efficiency of each claim. The claims department team is critical to Juvenaire’s operations.
From reception to claims and administration support, the team negotiates with clients, technicians and the accounts department. This enables Juvnenaire to see each project to successful completion. Hence, are the essential lifeline that negotiates with all departments and management to ensure all information is accurate and on par with Juvenaire’s corporate standards.
Warehouse
Matt Dalgleish & Rob Scholz
The Warehouse crew runs a tight ship, ensuring the company maintains a high level of operation and safety. In particular, includes; equipment rotation, test and tag, chemical dilution and despensing, vehicle fleet maintenance, inventory stock management, contents storage and much more.
Marketing & Design
Chris Bowd & Kieren Magey
Working closely with the CEO, the marketing and sales team focuses on innovating Juvenaire’s brand and promoting our mission. Ranging from product development through to social media campaigns, website, brochures, fleet wraps and content management.
The sales representative assists with making connections with new clients and the duo are continuously adding value to the company’s brand recognition efforts.
For any further information about our services please contact us hereÂ